Store hours changed for our picking season

COVID-19 & Seed Order FAQ

Covid-19 & Seed Order FAQS

 Hello there! Thank you for visiting our website.

 

Seed ordering season is upon us and it is a busy one! We are excited that so many people are choosing to garden during this unprecedented time. We commend you for being an active participant in the cycle of growth whether this is your first-time gardening, or you are a seasoned grower. 

 

What is the best way to contact William Dam Seeds?

The best way to contact us is by email, our customer service email is info@damseeds.com. Our current email response time is about 10-14 days. We are committed to giving you good customer support and are doing our very best.

We ask that only customers with limited computer access contact us via phone because our phone lines are currently overwhelmed.

 

How long is it taking for seed orders to be processed?

We expect an approximate 4-6 week delay in processing times. Orders may go out quicker depending on inventory levels - many items are in repackaging and this may delay an order We care deeply about getting your seed order to you!

Please note, Canada Post, UPS, and FedEx are all experiencing delays due to increased due to the high volume of packages going through the post right now.

 

I am a farmer and need my seeds for early season production. Can you ship my order faster?

If you are a farmer and needing this order for early season production, please let us know via email. We will do our best to get you the seeds you need in time for your seeding dates.

 

Can I make changes to my order?

At this time, we are unable to make changes to orders that have been submitted. We ask that you double check your order before you place it for any errors or omissions.

 

 Is your retail store open to the public?

We were granted the ability to partially open by the Hamilton Dept of Health.  We will be closed in the mornings to pick ecomm orders and will be open to the public Mon-Fri  3pm till 5 pm. 

Our greenhouse will be opening for plant sales Monday May 17th till June 11rd.  Mon-Saturday 10am till 4pm.   

 

Are you offering curbside pickup for local customers?

The process involved with pickup orders can be lengthy and involve more staff that we need to allocate to picking orders. This has meant making a few temporary changes, which are as follows:

  • Orders that have bulky items such as soil or many hardgoods will be the only pickup orders at this time. Please contact us if you are wondering if your order qualifies for pick-up.  A pickup confirmation will be emailed when the order is ready for pickup.
  • All light weight orders will be shipped until further notice.

We are still awaiting our potting mix shipment from the manufacturer.  It is expected in early March.  At that time, we will put the items on-line for pickup purchases.

Why are so many varieties out of stock?

We are currently in a repackaging cycle. Normally we package most of our inventory in November-January. This year because of the high demand for seed we have had to begin another packaging cycle. Many varieties that are currently out of stock will become available as we replenish our packaged inventory. Some varieties are out of stock because we are waiting for seed to arrive in house and once we can confirm stock we will get these varieties back online.

 

Is there a shortage of seed this year?

 No, the 2020 seed growing season was one of the best.  While the world paused, the growing season through out most major seed growing regions was excellent, allowing for bumper seed crops. As with any year there are some crop failures and seeds that do not meet our quality standards.  To the best of our ability, we will keep our website up to date with this information.

 

 We understand growing food and food security is on the minds of Canadians at this moment. We extend our thank you for your orders and patience in these times.

We will update you if any conditions change. These are challenging and unsettling times, yet we feel confident that as a company and community, we will manage through this together.

Thank you for your continued business and partnership and stay safe.


William A Dam
President and CEO