Summer Hours: 9am to 4:30pm Mon-Fri

Seed Order FAQ

Seed Order FAQS

 Hello there! Thank you for visiting our website.

 

Seed ordering season is upon us and it is a busy one! We are excited that so many people are choosing to garden during this unprecedented time. We commend you for being an active participant in the cycle of growth whether this is your first-time gardening, or you are a seasoned grower. 

 

What is the best way to contact William Dam Seeds?

The best way to contact us is by email, our customer service email is info@damseeds.com. Our current email response time is about 3 business days. We are committed to giving you good customer support and are doing our very best.

We ask that only customers with limited computer access contact us via phone because our phone lines are currently overwhelmed.

 

How long is it taking for seed orders to be processed?

We expect an approximate 1-3 week delay in processing times. Orders may go out quicker depending on inventory levels - many items are in repackaging and this may delay an order We care deeply about getting your seed order to you!

Please note, Canada Post, UPS, and FedEx are all experiencing delays due to increased due to the high volume of packages going through the post right now.

 

I am a farmer and need my seeds for early season production. Can you ship my order faster?

If you are a farmer and needing this order for early season production, please let us know via email. We will do our best to get you the seeds you need in time for your seeding dates.

 

Can I make changes to my order?

At this time, we are unable to make changes to orders that have been submitted. We ask that you double check your order before you place it for any errors or omissions.

 

 Is your retail store open to the public?

We are open to the public Monday thru Friday 9am - 4:30 pm. 

 

 

Are you offering curbside pickup for local customers?

The process involved with pickup orders can be lengthy and involve more staff that we need to allocate to picking orders. We are not accommodating pick up orders for the 2022 season. 

Our store is open to the public Monday thru Friday 9am - 4:30 pm. 

     

     

     

    Thank you for your continued business and partnership and stay safe.


    William A Dam
    President and CEO