COVID-19 Update: May 15, 2020
To our valued customers,
These are challenging and anxious times for our communities, health-care workers, and businesses. The safety of our employees and customers is our primary concern. We will continue to do our best in providing quality service while maintaining everyone's safety. As you may already be aware, we have been experiencing an record influx of orders. We are truly thankful for your business, but the added demand has unfortunately led to delays and product supplies running low. We understand the frustrations this has caused; however, we would greatly appreciate everyone to exercise patience and remain polite when communicating with our amazing employees. Sadly, our email and telephone staff have received some negative messages. Please remember to be kind and respectful, even in these unprecedented times.
Our local retail store is temporarily closed
To do our part in stopping the spread of COVID-19, we have made the tough decision to close our retail store, as advised by the Government of Ontario and Public Health Ontario. We have also temporarily suspended our pick-up service. If you wish to purchase seeds, hard goods and bulbs please order online. Our on-line ordering system is still functioning -www.damseeds.com. We will have regular phone hours as well.
Our greenhouse will open May 15
The Government of Ontario is allowing garden centers and nurseries to reopen to the public as of May 8. Our greenhouse will also be opening but to do our part and stop the spread of COVID-19, it is going to run differently this year.
- The greenhouse will be open 9:00 am to 5:00 pm on Friday, May 29, Saturday, May 30. All other days we will remain closed. You will be able to purchase the following available items: vegetable plants, herb plants, and potatoes. However, our store front will remain CLOSED. This measure is to keep our order fulfillment stream running efficiently and minimize the amount of personnel in the store at one time.
- There will be a limited amount of customers allowed in the greenhouse at a time. Remember to practice safe distancing inside the greenhouse and when in line.
- We ask for only 1-2 people per household to come. For the vulnerable population, such as those who are elderly, have underlying medical conditions or compromised immune systems, we urge you to stay safe and stay home.
We have allocated more employees to our order fulfillment stream and added enhancements to our shipping in order for you to receive your order in a timely manner. There is an increasing amount of demand at this moment, therefore, please be patient.
CURRENTLY- we are shipping orders from mid May - some orders are delayed for stock to be repackaged. Most are leaving via express post but Canada Post is also backlogged with a 5-7 day delay for commercial mail and there also could be delays for lettermail. We busy ship out Onion Sets and Gladiolus most should be shipped by early next week. We hope to start shipping Asparagus Roots later next week. Asparagus can be planted as late as October as long as the roots are kept cool, damp and dormant.
Please take note: Orders are being shipped 5-10 BUSINESS days (2 weeks) after placement. We are unable to accommodate Rush Orders at this time and are fulfilling based on placement date and requirements.
We are doing our best to handle Commercial Grower Orders in priority. Please contact us via email if you are a commercial grower.
We understand growing food and food security is on the minds of Canadians at this moment. We extend our thank you for your orders and patience in these times.
We will update you if any conditions change. These are challenging and unsettling times, yet we feel confident that as a company and community, we will manage through this together.
Thank you for your continued business and partnership and stay safe.
William A Dam
President and CEO